Help
Frequently asked questions
Everything about orders, shipping, returns and our formulas.
Orders & shipping
Why does my order take 5–10 business days?
Every SILNT product is made to order. We prepare your order in 2–3 business days, then it travels 3–7 business days within the US. Most orders arrive within 5–10 business days in total.
The full details are in our shipping policy.
Where do you ship?
We currently ship within the United States, including Puerto Rico and US territories.
How much is shipping?
Shipping is calculated at checkout from your order's weight and destination. You'll see the options and the exact cost before you pay.
How do I track my order?
As soon as your order ships, you'll receive an email with your tracking number. Tracking can take 24–48 hours to update.
Can I change or cancel my order?
Write to us as soon as possible at hello@silntbeauty.com with your order number. Because each order is made for you, changes depend on how far its preparation has gone, and we'll let you know what we can do.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, PayPal and Shop Pay. All prices are in US dollars.
Returns
Can I return a product?
Yes, if it is unopened and unused, in its original packaging, within 14 days of delivery. Return shipping is on you, and we refund your original payment method once we have checked the item.
For health and hygiene reasons, we can’t accept opened or used products, final-sale items or gift cards. The full details are in our returns policy.
My order arrived damaged or wrong. What now?
Email us within 14 days of delivery at hello@silntbeauty.com with your order number and a photo of the product and the box. We'll send a free replacement or a full refund, whichever you prefer, and you won't need to send anything back.
When will I get my refund?
Approved refunds are processed within 5–10 business days to your original payment method. Your bank may take a few extra days to show it.
Our formulas
Which products are right for my skin?
Start with Find your ritual: three quiet questions that lead you to a routine. You can also shop by need, from hydration to barrier care, and every product page tells you who it's good for.
In what order should I use them?
Cleanse, treat, then moisturize. Every product page has its own How to use, and our rituals pair products that work together.
We always recommend a patch test before first use. If you notice irritation, stop using the product.
Are your products certified?
Most of our formulas are COSMOS certified by Ecocert, either COSMOS Natural or COSMOS Organic. Each product page shows its own certification under Certified + tested.
Are your products vegan and cruelty-free?
Yes. Every SILNT formula is vegan, and neither our products nor their ingredients are tested on animals.
Where can I see the full ingredient list?
On every product page, under Full ingredients. Key ingredients shows the main actives and what each one does.
Do you have fragrance-free options?
Yes. See our fragrance-free formulas.
Still have a question?
Write to us at hello@silntbeauty.com. We reply within 1–2 business days.
