Refund policy

Refund & Returns Policy

We want you to love your SILNT routine. Because our products are made-to-order skincare, the following terms keep things fair, safe, and hygienic for everyone.

Damaged, defective, or wrong items — we've got you If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@silntbeauty.com with:

• Your order number
• A clear photo of the product and the shipping box

Once confirmed, we'll send a free replacement or issue a full refund — your choice. You won't need to ship the original item back.

Change of mind / unopened items If you change your mind, you may return unopened, unused products in their original packaging within 14 days of delivery. The customer covers return shipping, and a refund is issued to the original payment method once we confirm the item's condition. 

What we can't accept For health and hygiene reasons, we cannot accept returns or issue refunds on:

• Products that have been opened or used
• Items marked as final sale
• Gift cards

This does not affect your rights regarding faulty or misdescribed products.

Refund processing Approved refunds are processed within 5–10 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

A note on skin reactions Everyone's skin is different. We always recommend a patch test before first use. If you experience irritation, discontinue use. While a reaction isn't a product defect, we still want to hear from you — reach out and we'll do our best to help.

Start a return or report an issue: email hello@silntbeauty.com.