Shipping policy
Order processing Every SILNT product is made to order, so please allow 2–3 business days for your order to be carefully prepared before it ships. Orders placed on weekends or holidays begin processing the next business day. During product launches, restocks, or high-volume periods, processing may take a little longer — if so, we'll keep you posted by email.
Shipping times (after processing)
| Destination | Estimated transit time |
|---|---|
| United States (including Puerto Rico & territories) | 3–7 business days |
| International | 7–20 business days, depending on destination |
Most US orders arrive within 5–10 business days total (processing + transit). These are estimates, not guarantees — once a package is with the carrier, delivery timing is outside our control.
Shipping rates Shipping costs are calculated automatically at checkout based on your order's weight and destination, and shown to you before payment.
Tracking You'll receive a confirmation email with a tracking number as soon as your order ships. Please allow 24–48 hours for tracking to update.
Incorrect or incomplete addresses Please double-check your shipping address at checkout. We're not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If a package is returned to us for this reason, we'll reach out to arrange reshipment (additional shipping charges may apply).
Customs, duties & import taxes (international orders) International customers are responsible for any customs fees, duties, or import taxes charged by their country. These are not included in your order total and are determined by your local customs authority.
Lost or delayed packages If your tracking hasn't updated or your order hasn't arrived within the estimated window, email us at hello@silntbeauty.com and we'll help resolve it.
